Last updated: 8 June 2026
Welcome to Frank. These Terms of Service ("Terms") govern your access to and use of the Frank website at frank-helps.com and the Frank application at app.frank-helps.com, including any related features and content (together, the "Service"), provided by Sprint Digital Pty Ltd (ABN 25 617 292 869, "Sprint Digital", "we", "us", "our"), a company based in Queensland, Australia.
By creating an account, or accessing or using the Service in any way, you agree to be bound by these Terms. If you do not agree to these Terms, please don't use the Service.
Frank is an AI-powered tool that helps Australian homeowners manage home building and renovation projects. Frank can review documents and contracts, analyse photos and site inspection material, answer questions about your project, help you communicate with trades, store project documents, and track budgets.
You must be at least 18 years old and able to form a legally binding contract under Australian law to use the Service. By using Frank, you confirm that you meet these requirements.
You're responsible for keeping your account login details confidential and for all activity that happens under your account. Please let us know straight away if you become aware of any unauthorised use of your account.
You agree to provide accurate, current, and complete information when you create your account, and to keep that information up to date.
Frank is offered on a free Standard plan and a paid Premium plan (currently $49 per month, in Australian dollars). Plan inclusions, pricing, and any usage caps or limits are described on our Pricing page and may change from time to time. Where charges apply, you authorise us, or our payment processor, to charge your nominated payment method on a recurring basis until you cancel.
You can cancel your subscription at any time in your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. Except where required by the Australian Consumer Law, we don't provide refunds for partial billing periods.
When using Frank, you agree not to:
We may suspend or terminate your access if we reasonably believe you've breached these Terms.
Frank uses artificial intelligence to analyse documents, photos, contracts, and other material you provide, and to answer your questions. While we work hard to make Frank accurate and genuinely useful, AI-generated output:
Frank does not provide legal, financial, or building advice, and using the Service does not create any kind of professional relationship between you and Sprint Digital. You remain responsible for the decisions you make about your home and your project.
You keep ownership of the documents, photos, and other material you upload to Frank ("Your Content"). By uploading Your Content, you give us a limited licence to store, process, and use it solely to provide and improve the Service for you, including running it through Frank's AI systems.
You confirm that you have the right to upload Your Content, and that doing so doesn't break any law or breach anyone else's rights, for example the privacy of other people who might appear in your photos or documents.
Other than Your Content, all intellectual property in the Service, including the Frank name, branding, software, and website content, belongs to Sprint Digital Pty Ltd or our licensors. You may not copy, modify, distribute, or create derivative works from the Service except as these Terms or the law allow.
Frank may help you communicate with trades, or reference codes, standards, and information published by third parties. We aren't responsible for the conduct, advice, work, or services provided by any tradesperson, builder, supplier, or other third party, whether or not you found or contacted them through Frank.
We aim to keep Frank available and reliable, but we can't guarantee the Service will be uninterrupted, error-free, or available at all times. We may update, change, suspend, or discontinue any part of the Service, including features or pricing, from time to time, and we'll do our best to give you reasonable notice of any material changes.
To the maximum extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or any other law that can't lawfully be excluded.
To the extent the law allows, Sprint Digital's total liability arising out of or in connection with the Service is limited, at our option, to resupplying the Service or paying the cost of having the Service resupplied. We aren't liable for any indirect, special, or consequential loss, including loss of profits, data, or opportunity, arising from your use of the Service.
You agree to indemnify Sprint Digital against any loss, damage, cost, or expense we incur as a result of your breach of these Terms or your misuse of the Service, except to the extent it's caused by our own negligence or wrongful act.
You can stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we reasonably believe your continued use poses a risk to the Service, other users, or Sprint Digital.
These Terms are governed by the laws of Queensland, Australia. You and Sprint Digital both submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.
We may update these Terms from time to time. If we make material changes, we'll let you know, for example by email or a notice within the Service. Continuing to use Frank after changes take effect means you accept the updated Terms.
If you have any questions about these Terms, you can reach us at:
Sprint Digital Pty Ltd
120 Wickham Street, Fortitude Valley, QLD 4000, Australia
Email: hello@frank-helps.com